Multichannel Commerce: physical stores and e-commerce in one system
How Beautyfor LT managed hundreds of SKUs, several physical stores and e-commerce using Swepio.
From multiple Excel documents into one system
Beautyfor LT (groziui.lt) is a supplier of disposables, cosmetics, furniture and equipment for beauty salons, hairdressing salons and SPA centres. The company operates through 4 physical stores in Lithuania and a fast growing e-commerce channel. Increasing SKU volumes and multiple sales channels posed challenges: accurate inventory management, inefficient ordering processes and inaccurate forecasts.
Challenges
Inventory accuracy
Inventory errors and discrepancies
Warehouse and shop balances often did not match reality.
Multichannel Commerce
Physical + e-shops
4 Physical stores and e-commerce operated separately, making it difficult to see the big picture.
Manual work
Slow order fulfilment
The manual process hindered the rapid receipt and dispatch of orders.
Data synchronisation
Real-time update of balances
Without real-time updates, the channels did not see new stock, risking overselling and no-shows.
How Swepio changed processes
Real-time stock visibility
All warehouses and shops in one system
Automatic updating of balances through channels
Display of arrival quantities and dates to clients and administrators
Order automation
Smooth B2C and B2B order intake
Courier integration and document generation
Managing deferred orders in case of shortages
Procurement and supply management
Purchasing documents, supplier deadlines and consignment numbers
Reconciliation of quantities on acceptance and documentation of differences
Automated distribution of goods to warehouse locations and efficient routing
Customer segments and pricing
Individual prices/discounts for beauty masters
Credit limits and payment provisions for B2B customers
B2B self-service: orders, invoices, debt overview
Results
50%
Faster receipt and dispatch of goods
70%
less manual work during inventories
35%
fewer "out of stock" cases
60%
fewer typing errors
40%
faster order picking
25%
increased customer satisfaction
With Swepio, we have one source for the truth – now both shops, e-commerce and the warehouse see the same information. Orders are processed faster and customer service is easier.
Tadas Ruškus
Direktorius
Managing multiple stores and eCommerce?
Swepio integrates sales, warehouse and customer service into one system to ensure that every order is processed accurately and on time.
