Warehouse-less trading: orders, backorders and supplier management in one system
How CareYou ensured fast deliveries to customers by keeping stock levels to a minimum using Swepio.
Minimum storage, maximum efficiency
CareYou supplies safety equipment in partnership with factories in Europe and China. The company operated on a wholesale-retail model, but kept warehouse balances to a minimum, with many of the processes running as a warehouse-free trade. During the pandemic, supply became critical and customers needed assured and rapid access to supplies. This presented challenges: how to take orders even if there was no stock, how to ensure delivery times to customers and how to manage credit limits for wholesale customers.
Challenges
Orders
Stock-outs
During the pandemic period, demand soared and customers were unable to order goods when warehouse balances were zero.
Backorders
Uncertain incoming quantities
Customers did not have clarity on delivery times and arrivals.
Finance
Managing credit limits
There was no centralised credit control and no over-limit alerts.
Multichannel commerce
B2B system + marketplace integration
Order intake from B2B customers and marketplace channels was not centralised.
How Swepio changed processes
Atidėtų užsakymų valdymas
Taking orders even if there is no stock in the warehouse
Display of arrival quantities and dates to customers
Management visibility on the progress of deliveries
Procurement management
Supplier deadlines and consignment numbers
Quantity reconciliation on acceptance
Documentation of differences on receipt of goods
Credit limits and payment provisions
Real-time credit control
Exceeding limits warnings
Provisioning function for wholesale customers
Marketplace integracijos
Order intake from B2B customers and marketplace (B2B2C model)
Synchronisation of balances between channels
A single ordering and billing system
Results
70%
More backorders
50%
Fewer customer queries about deadlines
40%
Faster receipt of supplier shipments
35%
Less debt due to credit control
20%
Growing sales through the marketplace
30%
Increased customer confidence
Swepio allowed us to operate without a large warehouse. We can take orders immediately, even if the goods are still on their way from the supplier, and customers have a clear view of arrival dates. During the pandemic, this was vital for our business.
Renatas Saulevičius
Direktorius
Trade without warehouse
Swepio allows you to accept orders, manage back orders, suppliers and credit in one system.
